HR Projects Manager

People Operations Manager

Location: Sunderland, hybrid working with a minimum of two days per week onsite

About us

Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

Our People and Organisation Development (POD) Team are at the heart of driving our People Strategy creating an environment which our employees are proud of and supporting our colleagues to be the best they can be. Our HR Operations Team enables us to provide the best support to our growing organisation, allowing for easily accessible real time data to support our teams to make informed decisions.

It is an exciting time to join us as we continue to develop and invest in our services as well as our infrastructure and this role is critical to the success of the implementation and development of our people processes and HR Information Systems.

About the role

As we continue to grow and expand our organisation, this newly created role has been designed to support the operational delivery of all things people. It will be responsible for providing strategic direction to ensure efficient, effective and customer-oriented people operations and services.

Reporting to the Associate Director of People and OD, you will work with our Business Partners in the delivery of our employee life cycle, supporting our colleagues to tackle high priority people challenge, needing to work at pace to execute targeted action plans. Managing a small team of professionals, this role will continually strive for improvements in processes and service delivery whilst ensuring compliance across of broad spectrum of areas of responsibility.

About you

You will have a proactive approach to problem solving and enabling the business to find solutions to people challenges. You will have experience of working in a similar role, preferably within the Health and Social Care sector, and have the ability to think critically and take a logical approach to problem solving.

You will have excellent attention to detail, be able to identify solutions to issues and find solutions to them. You will ideally have experience of Access Workspace (People and Learn XD) and have a good understanding of Insight reporting, however previous experience of other HRIS packages is essential.

This is the perfect job for someone who has experience working in Shared Service or HR Operations, who can embed perfect processes and mentor/coach their team to high performance.

What we offer

You will go through our comprehensive, in-person training program in your first week of employment and beyond which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.

In addition to a salary of up to £46k, you will also receive:

  • A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service * A 5% contributory pension scheme, with the opportunity to increase contributions.
  • A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.
  • Enhanced family friendly policies, pay and leave.
  • Cycle to work scheme.
  • Discounted gym membership.
  • Healthcare cash plan.
  • A discount platform covering online, high street and supermarket purchases.
  • You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role

Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career.

All direct applications will be forwarded to MHM’s recruitment partner, Sullivan Brown.

You can apply for this job by submitting your CV online. Click the button below to start the process.

Application ends on May 15, 2024
Job ID: 9645

You can apply for this job by submitting your CV online. Click the button below to start the process.

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Application ends on May 15, 2024


  • Location Sunderland
  • Salary £Up to £46,000 plus benefits